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erikh1
Contributor
Message 1 of 3

Request a refund

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Hi

I forgot to turn off Auto-Renewal and paymant was already made. I don't want to renew and I want to have a refund. I can't call the number that consumer support gives me and can't find any email to write about it. 
How can I get a refund then? 

1 Solution

Accepted Solutions
Smita_Kumari
Moderator
Moderator
Message 3 of 3

Re: Request a refund

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Hi @erikh1 ,

Greetings from McAfee,

As we discussed, we have initiated the refund from our end.

Your refund order number is CS2958347494 and it will take 5 to 7 business days to process the refund.
Your service request number for the refund is 1-97718311.

Regards,
Smita

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2 Replies
Smita_Kumari
Moderator
Moderator
Message 2 of 3

Re: Request a refund

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Hi @erikh1 ,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Smita

Smita_Kumari
Moderator
Moderator
Message 3 of 3

Re: Request a refund

Jump to solution

Hi @erikh1 ,

Greetings from McAfee,

As we discussed, we have initiated the refund from our end.

Your refund order number is CS2958347494 and it will take 5 to 7 business days to process the refund.
Your service request number for the refund is 1-97718311.

Regards,
Smita

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