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Message 11 of 25

Re: Request a refund

I have the same issue. Can McAfee provide support to their customers? Extremely Poor Service from recognized company

Reliable Contributor
Reliable Contributor
Message 12 of 25

Re: Request a refund

concerns double posting;

new posting for refund request done by Sharonpillay and response from mcafee mod at following link;

McAfee Support Community - Refund for Unaccepted Auto - Renewal - McAfee Support Community


Message 13 of 25

Re: Request a refund

I am also having this issue.  

I've called the customer support line twice today, and was on-hold for over 45 minutes each time. Nobody answered.

I turned-off auto-renewal because I no longer have the device the McAfee was supporting.  But my credit card has pending charges for subscription renewal. 

Unsure what to do.

Reliable Contributor
Reliable Contributor
Message 14 of 25

Re: Request a refund

hello @Marex2 


i would recommend to start a new posting with your own request for refund in this community in the general discussion section.

a mcafee moderator will notice your posting better.


Message 15 of 25

Re: Request a refund

Dear team,

Like any others in this forum. My account was renewed automatically and i want to request a refund since McAfee email said that it is refundable as long as before 60days from the invoice date. I have tried many other ways - call the support and there was no answer, same with the live chat support.

Could anyone help me for this or kindly refer me to someone who could help me for this matter ?

Thank you in advance.
Reliable Contributor
Reliable Contributor
Message 16 of 25

Re: Request a refund

new request for refund done by Hannahbb made at the following link and has been answered by mcafee moderator.

link can be found here;

McAfee Support Community - Re: Refund request - McAfee Support Community

Message 17 of 25

Re: Request a refund

Hello, i have the same problem.
I have called the McAfee services several times, but no effect, so was the live chat with the customer support. I want to cancel my subscription due to it's price, because it's three times as much as the first price one year ago. I hope you can fix this soon.
Thank you in advance.
Sincerely, Jan Svech

Contributor II
Message 18 of 25

Re: Request auto renew refund

@Kumar_suman Hello, I got an auto renewal too and received a subscription fee, I want to cancel my subscription please because it is very expensive and I read that I can get a refund if the auto renew purchase is under 60 days from purchase. I could only call the customer support but it seems to work only in USA and I can't make any contact with the customer support, phone numbers aren't working and no one answers. I'll be very happy if you can help me please.

Thanks in advance.

Message 19 of 25

Auto renewal refund request

Dear McAfee Support, 

Please help me with a refund of the money taken from my account for subscription autorenewal. 

I live in Poland, and it seems impossible to get through to any support here. It is very daunting. 

Please can anyone contact me directly, and I then provide all the details. 

Thank you, Alen


Message 20 of 25

Re: Request a refund

I also have the same issue and would like a refund please.  Thanks in advance for your guidance.

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