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Milesjaytabs
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Message 1 of 2
‎07-11-2022 01:49 PM

Renewal Fail? Money was taken.

Hi, my McAfee has been expired for a while now, and I finally decided to renew it for a two year deal (that is £29.99 per year for two years, £59,99 on the day, it was directly linked to the desktop app) 

i did as I was supposed to and purchased it through PayPal 

3B2F73F0-4E7C-4372-9D85-6E301DB3C98C.jpeg

As you can see, the money has been taken. Despite this, the actual app itself still says trial is expired, I can’t find anything online to solve this and I’m nearly £60 down. Have I been scammed? I highly doubt it, considering I bought it through the actual desktop app that was on the laptop when I got it (it is an ASUS Vivo Book) 

A refund or what I paid for would be lovely, I think. 

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krishna55
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Message 2 of 2
‎07-11-2022 03:53 PM

Re: Renewal Fail? Money was taken.

Hi @Milesjaytabs,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

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