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Andrew3
Contributor
Message 1 of 5
‎12-09-2021 11:03 AM

Refund

I've tried calling the support number to get a refund on an auto renew but no one answered after being on hold for more than an hour. How do I go about getting a refund?

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4 Replies
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 5
‎12-09-2021 11:33 AM

Re: Refund

Hi @Andrew3,

We sincerely regret the inconvenience caused, I have sent a personal message. Kindly revert back with the requested details to assist you further.

Thanks,
Avinash.

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Andrew3
Contributor
Message 3 of 5
‎12-09-2021 11:37 AM

Re: Refund

Thank you for responding. How do I get a refund? What information do you need and how do I send it?

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AvinashP
McAfee Retired
McAfee Retired
Message 4 of 5
‎12-09-2021 11:41 AM

Re: Refund

Hi @Andrew3,

Please check the message icon on the top right corner of your forums page and respond to my message with the requested details in order to assist you further.

Thanks,
Avinash.

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Andrew3
Contributor
Message 5 of 5
‎12-15-2021 07:58 AM

Re: Refund

I don't see a messaging icon. All I see is our text thread. Is it possible to communicate via email? I'd really like to get my refund going. 

Thank you 

Andrew Graceffa 

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* Important Terms and Offer Details:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
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  • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer).
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 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
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