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Alex96
Contributor
Message 1 of 7

Refund

Hello,

I need help canceling subscription and refunding. My parents no longer have the device, but they have not canceled the subscription. Unfortunately, I do not have any registration or user account information. I only have the details of the last payment.

Alex

6 Replies
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 7

Re: Refund

Hi @Alex96,

We understand your concern, we do not have an option to process your request through the forums portal. We request you to get in touch with our support team by accessing the link below to help you with your request.

McAfee Support

Thanks,
Avinash.

Alex96
Contributor
Message 3 of 7

Re: Refund

Hello,

Calling towards 0800 028 7581 is not possible, since number is unreachable. There is another possible solution? Please for your support to provide refund for my subscription the soonest.

Thanks

Alex

AvinashP
McAfee Retired
McAfee Retired
Message 4 of 7

Re: Refund

Hi @Alex96,

I have sent a private message, kindly revert back with the requested details to assist you further.

Thanks,
Avinash.

Alex96
Contributor
Message 5 of 7

Re: Refund

Hi AvinashP,

I'm very sorry, but I only have information from the payment made.

Variable symbol 405000034
Constant symbol 1178
Specific symbol 2500891221
Message to recipient Amount: 2499 CZK 02.02.2022 Location: MCAFEE * WWW.MCAFEE.COM 866-622-3911

Alex

AvinashP
McAfee Retired
McAfee Retired
Message 6 of 7

Re: Refund

Hi @Alex96,

Kindly share your contact information as a response to the private message I sent, we will have our team connect with you to review and assist you with your request.

Thanks,
Avinash.

Alex96
Contributor
Message 7 of 7

Re: Refund

Hi,

I dealt with canceling my subscription a year ago, but this year I have to pay again. unfortunately, I no longer have the device and I do not know under which e-mail the subscription was paid. The payment was made by card and I can send the last four digits.

Thanks

Alex

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