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Laimei
Contributor
Message 1 of 12

Hi, my subscription was renew automatically without my consent. Its suppose to expired on 06.01.21 and was renewed on 15.12.20. I have requested for a refund and tried to called the contact number given but unable to reach. Please help.

2 Solutions

Accepted Solutions
Madhan
McAfee Retired
McAfee Retired
Message 3 of 12

Re: Refund

Jump to solution

Hello @Laimei 

Auto Renewal is a feature that helps renew your subscription ensuring all your devices/computers are protected. More information on Auto Renewal is in the below McAfee Document,

McAfee Auto Renewal

We are sorry that there is no option to check your subscription and help you with process the refund through Community. Kindly contact our Chat or Phone support where they can check your account and process the refund as well if applicable.

Please let me the country you are from so that I can provide you the Phone Support number.

Regards,
Madhan M

View solution in original post

Madhan
McAfee Retired
McAfee Retired
Message 7 of 12

Re: Refund

Jump to solution

Hello @Laimei 

Please contact the below Malaysia Support Number,

1800-807-643

A support representative will check your account and help you.

Regards,
Madhan M

View solution in original post

11 Replies
Help_Everyone
Reliable Contributor
Reliable Contributor
Message 2 of 12

Re: Refund

Jump to solution

The chat support can help you with a refund or a Mod here can help you

Madhan
McAfee Retired
McAfee Retired
Message 3 of 12

Re: Refund

Jump to solution

Hello @Laimei 

Auto Renewal is a feature that helps renew your subscription ensuring all your devices/computers are protected. More information on Auto Renewal is in the below McAfee Document,

McAfee Auto Renewal

We are sorry that there is no option to check your subscription and help you with process the refund through Community. Kindly contact our Chat or Phone support where they can check your account and process the refund as well if applicable.

Please let me the country you are from so that I can provide you the Phone Support number.

Regards,
Madhan M

Laimei
Contributor
Message 4 of 12

Re: Refund

Jump to solution

Dear Madhan,

Thank you for your reply. Before join the community I have contacted the consumer support through chat and tried to contact through phone but unable to reach. The phone given (1800998887) no ringing tone at all. 

Madhan
McAfee Retired
McAfee Retired
Message 5 of 12

Re: Refund

Jump to solution

Hello @Laimei 

May I know what happens when you try to connect Chat Support.

Please let me know the country you are from.

Regards,
Madhan M

Laimei
Contributor
Message 6 of 12

Re: Refund

Jump to solution

Dear Madhan,

During connect to chat support I have filled up the form then I received an email for the service report number and require me to call the support Centre for the refund process.

I am from Malaysia.

Thanks and best regards,

Lai Mei

Madhan
McAfee Retired
McAfee Retired
Message 7 of 12

Re: Refund

Jump to solution

Hello @Laimei 

Please contact the below Malaysia Support Number,

1800-807-643

A support representative will check your account and help you.

Regards,
Madhan M

Laimei
Contributor
Message 8 of 12

Re: Refund

Jump to solution

Dear Madhan,

Thank you for the information.

Regards,

Lai Mei

Aizhuldyz00
Contributor
Message 9 of 12

Re: Refund

Jump to solution

I would like to request a refund as I got charged on the 12th of July 2020 for a laptop it costed 1300 RUB bur now its much more expensive than it was before. I am not able to call the service number as I am in Kazakhstan. Please help

Aizhuldyz00
Contributor
Message 10 of 12

Re: Refund

Jump to solution

I would like to request a refund as I got charged on the 12th of July 2020 for a laptop it costed 1300 RUB bur now its much more expensive than it was before. I am not able to call the service number as I am in Kazakhstan. Please help. I made a request number 1-69859831. hope you will help!!

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