Refund

[Rafail]

Dear Sirs,

herewith I would like to ask you for send me back the money that you have withdrawn for automatic subscription.

The thing is that I have subscribed for McAffee anti-virus software three years ago and I do not need it anymore since I use another antivirus software.

I am sorry, but I completely forgot that I have this subscription, let alone that this subscription is renewed automatically.

Your Cancelation & Refund Policy states that "If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice".

I have already canceled my subscription by turning auto-renew off from my My Account page.

Looking forward to your understanding and refund,

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Your McAfee® subscription has been successfully renewed using the payment information on file.
You can continue to enjoy peace of mind whenever you go online.

With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and
shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers
and identity theft. You will also be able to keep your financial and other sensitive documents privately.

Details of your subscription renewals:

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CONFIRMATION RECEIPT
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[removed]


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McAfee SecurityCenter 1-year subscription: $ 89.99(USD)

                Total Tax : $13.72
                Total Price : $103.71

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PAYMENT DETAILS
    We received your payment
    Your  MasterCard has been charged:  [removed]

INVOICE DETAILS
Access your invoice by clicking on My Account, choosing the option Subscriptions, then Purchase History listed under your McAfee Product.

McAfee is always working hard to keep you and your computer protected. We know your loyalty
depends on our ability to continually provide you with the best and most innovative security
products on the market. We are the only major security company that is 100% dedicated to
security.

As always, we thank you for being a McAfee customer.

Sincerely,
McAfee Team


Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.

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Cancellation & Refund Policy
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You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancellation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.
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To contact McAfee Customer Support, visit http://service.mcafee.com/ and select your country or language.

This message is being sent from: McAfee, LLC McAfee Security S.à.r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland Limited (Europe).

[exbrit · Accepted solution]

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--Hi Rafail

Refunds can't be done through the community.  You must telephone Customer Service directly.

Depending on where you live it may only be possible during regular business hours.

In N.America it's 24/7.  Good luck.

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Peter
Toronto, Canada
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[ChristosZik]

i am from Greece. my subscription was renewed without notification and not to my product but the 5 pc package for 99.95 euros. the funny part is that it was during black friday where i could buy it for almost 25 euros.

i have send 6 service requests and i have the SR number. the telephone number it suggests to be called does not allow you to press number 3 which is the refund department. 

unbelievably smoky behavior from a company like this. 

i am at the urge on taking legal action on scam. is not the money is the attitude not to help you and make you be a customer without your will.

[Madhan · Accepted solution]

Hello @ChristosZik 

We helped you resolve the issue privately. Please go through your post by accessing the below link.

https://community.mcafee.com/t5/Consumer-General-Discussions/Refund-on-subscription/m-p/643476/threa...

Please contact our Support for any help with McAfee products in future.

Regards,
Madhan M