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boglaaar
Contributor
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Message 1 of 16

Refund request

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Hello!

I would like to request a refund and get my money back, because last month I turned off auto-renewal, but now it was ON again and I get charged with the fees. But my card was expired, so I didn't expect and didn't want this renewal. I don't need the Mcafee protection anymore. I can't call Mcafee's phone number.. please help me.

Thank you!

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Hari_durairaj
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Message 2 of 16

Re: Refund request

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Hi @boglaaar 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

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15 Replies
Hari_durairaj
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Message 2 of 16

Re: Refund request

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Hi @boglaaar 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

Jeniffer
Contributor
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Message 3 of 16

Re: Refund request

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Hi, @Hari 

May I ask for your assistance? I would like to cancel my subscription and request a refund. My account was auto-renewed. I can't reach the numbers given for customer support. Thank you.

Hari_durairaj
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Message 4 of 16

Re: Refund request

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Hi @Jeniffer 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

adjie085
Contributor
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Message 5 of 16

Re: Refund request

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Hi, McAfee team.

May I also get help with a refund? I can't contact the number from my country, and I can't find any other way to contact your support team regarding this matter.

Hari_durairaj
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Message 6 of 16

Re: Refund request

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Hi @adjie085 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

dsaldivar62
Contributor
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Message 7 of 16

Re: Refund request

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same thing happened to me requested refund thru paypal and also sent an email requesting refund and never recieved a response back

Martha00
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Message 8 of 16

Re: Refund request

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Hi @Hari_durairaj 

May I ask for your assistance? I would like to cancel my subscription and request a refund. Today my account was auto-renewed. I can't reach the numbers given for customer support. Thank you in advance.

gianluisramosza
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Message 9 of 16

Re: Refund request

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Hola, buenas tardes. Me gustaría solicitar un reembolso por favor.

Macbuckeye
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Message 10 of 16

Re: Refund request

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I have had the same problem.  McAfee has been creating fictitious accounts in my name and I have been getting multiple renews for the last couple years.  I go into my account on a regular basis and turn auto - renew to OFF, but McAfee continues to switch it to on.  I removed active credit cards from my McAfee account, and somehow they pilfered my PayPal account to which they are not granted access.  I have service through AOL to cover five devices.  I only have three.  That's the service I want.  Period.  McAfee will only accept communication from me through telephone, which I have explained numerous times is not acceptable, as I'm legally deaf.  Please stop the fraud, refund my money, and give me the coverage for which I'm already paying through AOL.

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