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HermanMouton
Contributor
Message 1 of 6

Refund request in South Africa

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I had purchased the LiveSafe product on Saterday,but would like to request a refund.

 

When i called the support number provided, I get told the following:

"This toll free service is reserved for corporate customers and partners"

The bor refers me back to the website for more customer service options(which are non existent), and the call ends.

I phoned multiple times, with no success

 

Please help!

1 Solution

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: Refund request in South Africa

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Hi @HermanMouton 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari

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5 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: Refund request in South Africa

Jump to solution

Hi @HermanMouton 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari

Vincenzo_RSA
Contributor
Message 3 of 6

Re: Refund request in South Africa

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@Hari_durairaj 

Hello I am also in need of a refund. I was not aware my auto renewal was switched on. Need a refund urgently.

I have exhausted all options. It is impossible to get into contact with anyone when in South Africa. Have the same problems as the users above and in other topics on this forum relating to South Africans attempting to get refunds. Have tried all contact numbers. Nothing works.

Please help urgently. 

mira_schweizer
Contributor
Message 4 of 6

Re: Refund request in South Africa

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Hello I am also in need of a refund. I was not aware my auto renewal was switched on. Need a refund urgently.

I have exhausted all options. It is impossible to get into contact with anyone when in South Africa. Have the same problems as the users above and in other topics on this forum relating to South Africans attempting to get refunds. Have tried all contact numbers. Nothing works.

Please help urgently.

Nagesh_G
Moderator
Moderator
Message 5 of 6

Re: Refund request in South Africa

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Hi @mira_schweizer ,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

 

Regards

Nagesh G

Sani33
Contributor
Message 6 of 6

Re: Refund request in South Africa

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Hi there

 

I am facing the same issue as the above poster. I tried calling the number on the website that I was told to call to request a refund, which then tells me the toll free number is for corporate clients only. I would like to immediately initiate a refund please. I am based on SOuth Africa.

 

Kind regards

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