For those who have had problems getting refunds, in the U.S. I suggest submitting a complaint to the Federal Trade Commission. In the UK, submit a complaint to the Competition and Markets Authority. McAfee was found non-compliant in 2021 by the UK and it doesn’t seem they’ve changed.
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
And I sent you a reply. I know the FTC won’t act quickly, I have proceeded to open a case with them alleging fraud on the part of McAfee. I have at least 8 instances where fake RA numbers were sent to me, at least four fake emails that indicated problem resolution, and at least 6 direct lies by McAfee customer support staff, including one who told me outright McAfee has no intention of refunding my money. That to me is fraud on the part of McAfee. On 24 different occasions I have been promised a return call, and really have no expectations you will actually call.
I bought the Safe Connect too on 8.13.22. It worked for one day and never worked again. I called and can never get hold of anyone and tried chat and was referred back to the number to called. How come there is no live chat or email to submit for a refund or complaint. I filed complaint via my credit card company to get this resolved.
Contact their Customer Support number within 60 days of purchase, and make sure you log your case number (if they don’t offer it ask directly). Log that number and ask for confirmation of your request via email. Be sure to contact your credit card company and challenge the charge. If McAfee won’t reverse the charge or issue a refund, if you’re in the U.S. contact the Federal Trade Commission and ask they open a fraud investigation. McaFee is terrible on issuing refunds, just do a quick search through these community pages and look at the number of complaints.
I can't get a live person to talk to, so the number listed is useless.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: