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Mattscott
Contributor
Message 1 of 4

Refund for unwanted rebill

I was charged 70eur today for auto renew of your product. I couldn't find out where in God's name I use McAfee product.
Later I discovered that it's on my wife's laptop preinstalled last year when she bought it new. 
It's invoice cs2780888332
She doesn't use that laptop anymore so I don't want to spend any more money on anything.
I tried to use support but only some phone nr was generated to call and again spend how much on that international call. Where do I even call? What country? Indian scammers?
Can McAfee solve this for me?

3 Replies
Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 4

Re: Refund for unwanted rebill

Hi @Mattscott,

We are deeply sorry for the inconvenience caused. Unfortunately we will not be able to process refund through community. We request you to contact our support team using the link below or phone support on 1 (866) 622 3911 if your are from (US or Canada) where they can check your account and process the refund as well, if applicable.

McAfee Support Team

If you encounter any issues, please reply to this post to take this further.

Regards,
Allwyn I

Mattscott
Contributor
Message 3 of 4

Re: Refund for unwanted rebill

But Im not from US or Canada, Im from Slovakia Europe. I guess this call will be more expensive than the subscription itself.

Allwyn_GI
McAfee Retired
McAfee Retired
Message 4 of 4

Re: Refund for unwanted rebill

Hi @Mattscott,

Please use the below link to contact our McAfee support team via chat. If you still have any issues in contacting them. Kindly reply back to the same thread.

McAfee Support Team

Regards,

Allwyn I

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