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yiotaarakliti
Contributor
Message 1 of 3
‎01-14-2023 04:18 AM

Refund due to automatic renewal

I would like to request a @refund for the automatic renewal of my subscription. I was overcharged for what is given/offered to me. I first paid 19.90 and a year later about 86 euro. I can't afford that as I have a baby on the way and I have great expenses. My account is linked to email: it seems that I cannot have my email shown here. I tried to contact the company via phone-wrong number, via email- said they won't answer there. It seems there is absolute no support team. How are you protecting our pc I wonder. Anyway.. please respond to this. 

Please @help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 person had this problem.
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2 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 3
‎01-14-2023 04:55 AM

Re: Refund due to automatic renewal

Hi @yiotaarakliti 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

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yiotaarakliti
Contributor
Message 3 of 3
‎01-20-2023 02:24 AM

Re: Refund due to automatic renewal

This reply does not fix my problem. The solution is that I have turned off the automatic renewal thus next year I won't get charged. I still want to cancel this subscription. On the email it was clear that this could happen. Why can't you do this for me. This is deception and honestly i didn't expect that from your company. 

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