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piper_beetle
Contributor II
Message 1 of 3
‎03-04-2022 11:31 PM

Refund Request

Hi, I've been trying to request for a refund but I couldn't get the customer service over the phone number given on contact support page. I'm calling from Indonesia and each time dialing the phone number it will said the number was out of service area or it was a wrong number. 

My subscription auto-renewed and charged my credit card, yet I don't want to continue the service and I was surprised that the auto-renewal still can be charged to my credit card whilst the credit card details was not updated and expired on December 2021.

Thus, I would like a refund for the amount that was charged. Kindly help me with this request, as I don't find any other way to solve the issue.

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2 Replies
GaneshR
Moderator
Moderator
Message 2 of 3
‎03-05-2022 04:12 AM

Re: Refund Request

Hi @piper_beetle 

We are truly sorry for the inconvenience caused, we do not have an option to process refund through the forums portal. We request you to get in touch with our support team to help you with your request.

Please contact support on  80005 02090(Indonesia) between 9 am - 5 pm.

You can also get in touch with our chat support team by accessing the link below and choose your appropriate region.

McAfee Support

Regards

Ganesh Raju R

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piper_beetle
Contributor II
Message 3 of 3
‎03-06-2022 09:07 PM

Re: Refund Request

Hi @GaneshR,

Number that you're given doesn't work from Indonesia, it's a wrong number. The link you've given was not a solution as well, as it only gave me a number that can't be call from here. Could you kindly help me to get in touch with a contact support or give me an email address so I can initiate my refund request via email.
It's getting very frustrated given no access to talk to real person and get this simple refund process to be initiate.
Thanks
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