cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kristel
Contributor
Report Inappropriate Content
Message 1 of 2

Refund Request. Ended up with 2 subscriptions, customer service screen not working

Somehow, I ended up with 2 subscriptions, each ending in May 2023, both charged me $129.99.  I want to cancel one and get refunded. 

Do NOT tell me to click on customer service link.  It gives you a blank screen with a feedback tab on the right.  I have tried this in Chrome, Firefox, and Edge.  There is no phone number given so I can call. 

How do I get my refund for one of my subscriptions and still keep the other active?

1 Reply

Re: Refund Request. Ended up with 2 subscriptions, customer service screen not working

Hi @Kristel 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 1-866-622-3911 or connect using the below link.


McAfee Consumer Support - 

Regards
Edward Franso 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community