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Kristel
Contributor
Message 1 of 2
‎05-31-2022 09:32 AM

Refund Request. Ended up with 2 subscriptions, customer service screen not working

Somehow, I ended up with 2 subscriptions, each ending in May 2023, both charged me $129.99.  I want to cancel one and get refunded. 

Do NOT tell me to click on customer service link.  It gives you a blank screen with a feedback tab on the right.  I have tried this in Chrome, Firefox, and Edge.  There is no phone number given so I can call. 

How do I get my refund for one of my subscriptions and still keep the other active?

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Edward_Franso
Moderator
Moderator
Message 2 of 2
‎05-31-2022 09:48 AM

Re: Refund Request. Ended up with 2 subscriptions, customer service screen not working

Hi @Kristel 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 1-866-622-3911 or connect using the below link.


McAfee Consumer Support - 

Regards
Edward Franso 

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