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Golffo
Contributor
Message 1 of 6

Refund Please : I try to contact MacAfee everyway. But Nobody answer

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How I contact Macafee ? 

I try every way .. Email : Nobody answer 

Phone : Onhold many minute  ...Nobody answer 

I  Just want to cancel my subscription.and refund my money back.

It's auto-renewal  that  useless 
because I didn't use that laptop anymore.
 
Could you please refund my money back .
Thank you
1 Solution

Accepted Solutions
Golffo
Contributor
Message 3 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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I just sent you the private massage Please check 

View solution in original post

5 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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Hi @Golffo 

We regret for the inconvenience caused!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Golffo
Contributor
Message 3 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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I just sent you the private massage Please check 

tsakpaul
Contributor II
Message 4 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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Hey there,

It's been 2 weeks and no solution yet. All this time I read other customers with the same problem going circles with no actual help from McAfee. The same answer all over again frustrating people. McAfee seems intentionally closing all avenues for anyone trying to cancel the subscription.  This is not an acceptable practice and against the Terms and Conditions of use. 

Getting money without really our approval and not returning them is clearly illegal. Unfortunately, if you don't provide me with a solution during the next days (consider this an one week notice), I will have to take other measures. I'm willing and planning to send a complaint to the Federal Trade Commission (for defraud) and  I will have to also open a Fraud case with the bank. Finally, I will reach my country's Police Directorate of electronic crime prosecution and file a report for electronic crime.

Looking forward to hearing from you,

Thank you...

tsakpaul
Contributor II
Message 5 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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Hey,

How professional of you to delete my latest post (yesterday) stating that I've sent a complaint to the Federal Trade Commission (Report number: 156195102) and contacted with my bank and my country's Police Directorate of electronic crime prosecution.

Looking forward for your actions towards a solution concerning my refund...

Thank you so much.

Sudharsanam_G1
Moderator
Moderator
Message 6 of 6

Re: Refund Please : I try to contact MacAfee everyway. But Nobody answer

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Hi @tsakpaul 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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