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Former Member
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Message 1 of 3
‎04-17-2020 09:56 AM

Refund Not Processing

I requested a refund for an unexpected auto-renewal 15 days ago, and the refund still has not posted to my credit card account. I received an email with a case number from McAfee, but I have no idea what this number is for, since I cannot find any way to actually use it when contacting support. Calling support just re-routes me to automated messages saying I should request a refund, which I already did. How do I get in contact with a representative so that I can see when and if my refund will be processed and posted to my account?

1 person had this problem.
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2 Replies
KrithikaS
McAfee Retired
McAfee Retired
Message 2 of 3
‎04-17-2020 10:47 AM

Re: Refund Not Processing

Hi @Former Member 

We are sorry for the inconvenience caused. We kindly request you to contact McAfee Support by accessing the link below.

McAfee Support 

Regards,
Krithika S

 
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KLC
Contributor II
Message 3 of 3
‎04-20-2020 11:48 AM

Re: Refund Not Processing

I’m stuck in a vicious circle, I log a refund request, get an acknowledgement reference number with a phone number that doesn’t work. When I ask for help I’m directed back to the request page where I got ignored in the first place - can anyone actually take responsibility and just process my refund please.

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