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smoothieusa
Contributor II
Message 1 of 2

Real-Time Scan PC Restart Notification

Have McAfee Total Protection. McAfee window is popping up regularly on desktop saying, "We're having trouble turning on Real-Time Scanning.... Restart PC".

However, when I open McAfee Total Protection, the Home screen shows the PC is protected including the antivirus and firewall turned on. However, if I open McAfee Settings and then "Protect My Home Network", the display says My Computer is at risk even though the Home screen says it is protected. 

The above reoccurs after restarting the PC. 

Real Time Scanning starts when my PC starts and I never turn it off. So why is McAfee having trouble turning on Real-Time Scanning and why the warning messages to restart the PC? 

1 Reply
sivasubramanian
Moderator
Moderator
Message 2 of 2

Re: Real-Time Scan PC Restart Notification

@smoothieusa 

We request you to perform manual update from McAfee by following the below steps and reboot your PC. Check the Real time scan is ON. If issue still persists, kindly remove and reinstall McAfee by following the steps as per our article.

  • Right click M icon on the system tray and select Check for updates
  • Let it complete download and installation of updates. Please click Done
  • Reboot the computer

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Regards
Siva N

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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