Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 2

Re-installing McAfee Security Center after replacing laptop hard disk


I wonder if you might be able to assist me with re-installing McAfee SecurityCenter on a laptop I’ve been working on?

The laptop owner has a 2 year subscription taken out August 2014.  I’ve had to replace the hard disk in the laptop and re-install Windows – so the McAfee installation has been lost.

McAfee was removed from the laptop and the MCPR utility run as part of the diagnosis work that the led to the decision to replace the hard disk.

From what I’ve read it would usually be possible to log into “My Account” and re-install Security Center using the existing licence subscription.  However, the problem is that the laptop owner does not appear to have a McAfee account.

We could of course create an account, but it is possible to link a new account to an existing subscription? We have the emailed “McAfee Purchase Receipt” with the order number amongst the material I have been able to transfer from the failing hard disk.

All advice much appreciated.



1 Reply
Message 2 of 2

Re: Re-installing McAfee Security Center after replacing laptop hard disk

When McAfee is installed the account is created unless this was a new laptop which it is not to use it the past 18mths he would have had an account. that is only my thoughts.

Best to call customer support as they handle such issues and no mods have access to the account details. Refer to that email you sent

customer support

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community