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I am an Australian customer but currently based in Hong Kong. I cancelled my subscription on October 12 (I also thought I turned off auto renew last year). I have since been emailed multiple times asking me to renew and warning me that I have no protection. My account clearly shows the date I left.

Now my old anniversary date has come around and I have been auto-renewed ! And my bank will charge me a fee for the transaction !

There is no option on the website to contact except a (U.S.) 1800 number.

I would like an immediate refund and termination of my account.

Thank you.

1 Reply


Hi @Dbals 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Sudharsanam G

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