Good Day McAfee Team!
I would like to request for your assistance regarding the automatic renewal fee that you have charged to my debit card amounting to PHP 3,500.00. My subscription will end supposedly on July 14, 2021 but you have automatically renewed the plan last June 14, 2021 without my consent. Here's the details:
Name: Acer Customer Order #: CS2766043827 Receipt date: Monday, 14 June 2021 | ||||||||||||||||||||||||
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SUBSCRIPTION INFO McAfee® LiveSafe™ Starts: Wednesday, 14 July 2021 Expires : Thursday, 14 July 2022 |
Kindly refer to the service Request # 1-70420681 or 1-70420481 that was given thru email by the McAfee Consumer Support.
I have no other ways of communicating with you other than via email or social media only. I can't contact the numbers that was given to me.
I am hoping and looking forward that my concern will be resolved the soonest possible time.
Thanks and Regards,
Sheila Anne Saquilayan
Solved! Go to Solution.
Hi @sheine_12, @Kittipart,
We will help you. I have sent personal message to both. Kindly check and respond to it.
Regards,
Allwyn I
Me too. I would like to refund and refer to the Service Request 1-70284611 (Thailand)
Hi @sheine_12, @Kittipart,
We will help you. I have sent personal message to both. Kindly check and respond to it.
Regards,
Allwyn I
Hi @Allwyn_GI !
Thank you for your response. I already replied to your private message.
I hope that this will be resolve soon.
I really do appreciate your kind assistance.
Regards,
Sheila
Hi @Allwyn_GI ,
I think you are trying to call me earlier but I wasn't able to answer it. Apologies for that.
You may try to contact me, anytime today. I will be waiting for your call.
Thank you for your kind assistance.
Thanks and regards,
Sheila
Hi @Allwyn_GI ,
Thank you for your kind assistance. Someone from McAfee had contacted me earlier. I will just be waiting for the actual refund on my account.
Kudos to all of you. Keep safe.
Regards,
Sheila
Hi! Kindly attend also on my refund request. Thank you very much.
Service Request Number is 1-73413781
Hello, I posted a similar concern recently.
I hope a staff of the team can check it out.
Many thanks.
Link of post: https://community.mcafee.com/t5/Consumer-General-Discussions/REFUND-REQUEST-FOR-AUTO-RENEWED-ANNUAL-...
I have the same concern. Got the auto renewal invoice today without consent. I cant contact the number provided and there is no chat support who can assist further. May I request for assistance please. I would like to request for refund.
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