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Zindo
Contributor II
Message 1 of 2

REFUND NOT COMING DESPITE NUMEROUS CRIES

I don't know how and how much I should express my need to have my money refunded back to me. Each time I receive a message that I should send contact details and nothing follows after I send the details. I am told to send details but there is no other address to send to except to reply the same message I would have received, which seems to be " a no reply type." 

Why don't macfee use my email address, which they definitely have, to process my refund. I feel they want me to get tired, but I won't get tired until I get my money back. I will keep warning people to avoid the trap I fell into ( providing Macfee with my banking details). 

This is the message I received:

"Hi, 

To arrange for a callback. Kindly provide us the following information so that we can help you with this.

 >>Preferred Primary Phone Number:
 >>Alternate Phone Number:
 >> Time Zone:
 >> Preferred Time (Please specify a two-hour window.)
 >> Country:"

I sent the details, but where is my money?? Why does such a big business such as Macfee depend on preying on poor unsuspecting people like me ??

1 Reply
krishna55
Moderator
Moderator
Message 2 of 2

Re: REFUND NOT COMING DESPITE NUMEROUS CRIES

Hi @Zindo,

Greetings from McAfee.

We have arranged a callback from the customer service team. Kindly wait for the callback.

Regards,

Krishnamanikandan KS

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