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didon12
Former Member
Message 1 of 3
‎11-10-2016 01:01 PM

Quarantinee and subscribtion end

Hello

My subscribtion end and i have problem to get back my quarantined program. I can't get it back becouse even if i try extract files from quarantinee folder Mcafee block it againt and i can't turn off scanning and firewall becouse on my screen program i can click only on resubscribtion button and updates so i ask how i can get my program back ( i can't even turn anivirus off ).

I will be grateful if you can send me answer asap.

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2 Replies
catdaddy
MVP
MVP
Message 2 of 3
‎11-10-2016 03:28 PM

Re: Quarantinee and subscribtion end

Moved from Service and Support to General Discussion > Discussions

Could you elaborate more in regards as to what you wish to do? Are your intentions to (Renew)? You mentioned you had a (Quarantined) program? Please kindly provide more information, so as we can proceed further.

Of course you can choose to contact Technical Support\Customer Service 24\7 to address your concerns.

https://service.mcafee.com/webcenter/portal/cp/home/contact

Thank you,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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didon12
Former Member
Message 3 of 3
‎11-10-2016 04:32 PM

Re: Quarantinee and subscribtion end

I want renew that file, which is quarantined but i can't do this becouse withou subsciption i don't have acces to option ' quarantined elements'.

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