Hi @xifa4
Greetings from McAfee.
Sorry for the inconvenience caused.
Thanks for elaborating the issue. However, could you please help us with the screenshot of the message pop up that appears on the screen that gives a clear picture on it helps much better understanding.
Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.
McAfee Support
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Regards,
Venkat