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user_27468
Former Member
Message 1 of 5

Problem reinstalling McAfee

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Hi !

I am Windows 10 user.

Since several days I had a problem with real-time scanning which was off. I followed all the steps to try to fix it, but no success. Si I had to finally uninstall McAfee I followed all the steps described in the support document.

Then it came up to installing McAfee back and there was trouble ! I follow all usual steps and when I enter the series number, I have an error message sayong that this number is already used and that I have to shut down my browser and start the download over again. It was the same thing 3-4 times. And when I tryed it again, I have another error message saying that either I have no connection or McAfee server is not available ...

Can you please tell me what I am doing wrong with this series number ? And what is the problem with the download ?

Thank you very much in advance !

1 Solution

Accepted Solutions
exbrit
MVP
MVP
Message 2 of 5

Re: Problem reinstalling McAfee

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Yes the serial number can only be used once.  After that you go to your online account to download the software.

Antivirus Software and Internet Security For Your PC or Mac | McAfee (Change the country at top of page if necessary).

Run the MCPR cleanup tool before trying to reinstall.   That will clean up any remnants of the old software.  Reboot and then try your installation.

If it continues to give trouble then contact Technical Support, it's free of charge

Consumer Technical Support (alter Country @ top right as needed)

View solution in original post

4 Replies
exbrit
MVP
MVP
Message 2 of 5

Re: Problem reinstalling McAfee

Jump to solution

Yes the serial number can only be used once.  After that you go to your online account to download the software.

Antivirus Software and Internet Security For Your PC or Mac | McAfee (Change the country at top of page if necessary).

Run the MCPR cleanup tool before trying to reinstall.   That will clean up any remnants of the old software.  Reboot and then try your installation.

If it continues to give trouble then contact Technical Support, it's free of charge

Consumer Technical Support (alter Country @ top right as needed)

exbrit
MVP
MVP
Message 3 of 5

Re: Problem reinstalling McAfee

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Moved to the General Discussion area as a better spot

---

Peter

Moderator

user_27468
Former Member
Message 4 of 5

Re: Problem reinstalling McAfee

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Hello !

Thank you very much for your reply !

These were exactly the steps I followed. But every time I entered a new serial number the system gave me the error message.

I think that it was a bug on McAfee server, because I tried again this morning and it worked perfectly.

Thank you anyways for your quick reply !

exbrit
MVP
MVP
Message 5 of 5

Re: Problem reinstalling McAfee

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Glad you are OK.

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