Hi I'm new, I hope someone can help me, I'm not sure what to do. Yesterday Mcafee wouldn't scan I just click on run a scan and when I try to select a scan it just doesn't do anything and freezes on the select a scan page.. Also it keeps warning me that real-time scanning is off and even if I try to put it on it just doesn't come on. I ran virtual technician from the website and it states that everything (virus scan, cleaner and shredder, parental controls, firewall, etc) all of them are flagged as having this problem: Product configuration XML file missing.
I can uninstall and reinstall using the clean up tool I just downloaded but will this fix the problem?
Also I have a subscription for 3 devices and have two already in use, if I reinstall will this use up my final 'user'?
I have windows 8.1 if that's relevant?
Please help I'm not sure what to do, I don't even know if my laptop's protected at this time .