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Please help? Cant install mcaffe because of older version.

I haven't been able to download mcaffe because there is an older version already installed called live safe. I cant even open live safe and I cant uninstall the program from control panel. I also have tried to delete the files which also wont work because it says it is in use. I have also tried the McAfee removal tool which is also not working, it gets stuck at around 25% and just stays there even if you let it run for hours. I'm at the point of switching anti virus but I still have a year left on my subscription so if anyone could help me get this old version off of my laptop it would be greatly appreciated. I'm running and asus tuf gaming laptop with windows 11 home.

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Message 2 of 2

Re: Please help? Cant install mcaffe because of older version.

Hello @swaroco,

Greetings from McAfee.

Please contact our customer service using the link below to resolve the issue.

McAfee Chat Support

Krishnamanikandan KS

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