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nilotots
Contributor
Message 1 of 2

Please help? Cant install mcaffe because of older version.

I haven't been able to download mcaffe because there is an older version already installed called live safe. I cant even open live safe and I cant uninstall the program from control panel. I also have tried to delete the files which also wont work because it says it is in use. I have also tried the McAfee removal tool which is also not working, it gets stuck at around 25% and just stays there even if you let it run for hours. I'm at the point of switching anti virus but I still have a year left on my subscription so if anyone could help me get this old version off of my laptop it would be greatly appreciated. I'm running and asus tuf gaming laptop with windows 11 home.

1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2

Re: Please help? Cant install mcaffe because of older version.

Hi @nilotots 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the McAfee installation.

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Chat support 

Regards,

Edward Franso

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