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kiransp
Contributor
Message 1 of 4
‎12-29-2021 12:04 AM

No active subscription problem

Hello there, so i was trying to reinstall mcafee because the full scan was not properly working ....even i updated the app when it was available but not worked!! then i uninstalled the app and tried to reinstall on mcafee website but when i logged in to my registered account it was saying no active subscription .....even i renewed my subscription on 25 /11/2021and i have the invoice of purchase for the proof , also i tried to contact  and community help but again as usual i had no response!!! it's really frustrating.....please will someone help me out??

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3 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 4
‎12-29-2021 12:38 AM

Re: No active subscription problem

Hi @kiransp ,

Greetings from Mcafee. 

We are really sorry for the inconvenience caused. We are unable to find the Mcafee subscription under your account. This may be because Mcafee could be registered under different email address. Kindly provide us the Order number to locate your account and help you further.

Regards,

Kumar

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Kumar_suman
Moderator
Moderator
Message 3 of 4
‎12-29-2021 02:58 AM

Re: No active subscription problem

Hi @kiransp ,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert back with the required details to help you regarding the subscription issue.

Regards,

Kumar

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Kumar_suman
Moderator
Moderator
Message 4 of 4
‎12-29-2021 04:05 AM

Re: No active subscription problem

Hi @kiransp ,

As we discussed on call, we were able to locate the account and updated the correct email. Your service request number for the conversation is 1-92758311.

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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