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V12
Contributor
Message 1 of 8

Mobile app crash on Android

The McAfee security app keeps crashing on my android. I have reinstalled the app many times and my phone is up to date but it still opens and immediately crashes. Any solutions? Thanks!

7 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 8

Re: Mobile app crash on Android

Hi @V12 

Please do provide the make  and model of your mobile device to further look in to this. 

Thanks,

V12
Contributor
Message 3 of 8

Re: Mobile app crash on Android

It is a Huawei P30 Light 

Magesh
McAfee Retired
McAfee Retired
Message 4 of 8

Re: Mobile app crash on Android

Hi @V12 

We are aware of this issue  and our backend team is working as fast as they can to get this addressed. We will keep you posted on this.

 

Thanks,

Stanleyya
Contributor
Message 5 of 8

Re: Mobile app crash on Android

Some Android apps started crashing for users yesterday for no apparent reason. These affected apps are not related to each other, which has caused a lot of confusion amongst users.

firstcallonline

 

 

V12
Contributor
Message 6 of 8

Re: Mobile app crash on Android

The app works without being activated on my subscription. As soon as I log in with the activation code it starts crashing. 

Nick82
Contributor
Message 7 of 8

Re: Mobile app crash on Android

This also happens with me. I have an Oppo A72.
V12
Contributor
Message 8 of 8

Re: Mobile app crash on Android

Hello, 

Many months after my initial report the mobile app on Android crashes as soon as it opens so I cannot use it. Could you contact me about a refund please as it seems the engineers cannot find a solution. Thanks. 

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