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exbrit
MVP
MVP
Message 11 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Well it appears that you don't have an infection and the updating is the main issue so your best bet is to contact Tecnical Support via the link under Useful Links at the top of this page.

It's free via phone or online chat.

RPH
Former Member
Message 12 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Hahaha, that's why I cam here in the first place. I contacted tech support so many times but they couldn't help me. They then took the easy way out and just said I have that I must have an infection even though I doubted I did. So please help me to fix this issue I really am at a loss of what to do !?

Thanks

exbrit
MVP
MVP
Message 13 of 62

Re: Mcafee Won't Update - Malware Infection ?

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It's possible you do still have an infection.  Did you try the Hijackthis routine I suggested earlier?

Well all I can suggest is to uninstall via Control Panel, then run the MCPR cleanup tool listed under Useful Links at the top of the page, reboot and reinstall from your online account.

Are other applications updating OK, Windows for instance?

At least contacting them again you could ask for escalation.

RPH
Former Member
Message 14 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Hi,

I have re-installed 3 times now; so I will get same problem. Windows hasn't updated since I think the 15th of last month but it does check for updates and says that none are available - so to my eyes it seems ok - dunno.

I was already escalated to tier 2 - I don't think anyone else can help me over there.

Please what should I do - I did not try Hijackthis ?

exbrit
MVP
MVP
Message 15 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Check your system clock is accurate, both date, time and timezone-wise.

Yes I think the Hijackthis routine might help as someone on those specialist forums might spot an anomaly that needs fixing.

RPH
Former Member
Message 16 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Hi,

My clock is good.

So must I then run HijackThis - could you tell me exactly what to do so that I don't mess anything up ?

Thanks

exbrit
MVP
MVP
Message 17 of 62

Re: Mcafee Won't Update - Malware Infection ?

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It's simple really.  Just download it to your desktop and run.  Post the log in one of the forums at the bottom of the page I've linked in my signature at the bottom.

Don't try to analyse it yourself.

RPH
Former Member
Message 18 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Hi,

I've posted it on Trend Micro's Site and I'll get back to you when I get a response there.

Thanks

exbrit
MVP
MVP
Message 19 of 62

Re: Mcafee Won't Update - Malware Infection ?

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OK good luck.

RPH
Former Member
Message 20 of 62

Re: Mcafee Won't Update - Malware Infection ?

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Hi,

I have got the following Responses from Trend Micro Employee's :

Hi RPH,

I've checked the logs and it seems that there is no problem on it. However, I have seen that a BHO which is McAfee Phishing Filter is not present on your computer.

I would suggest to contact McAfee regarding this concern. :smileyhappy:

Regards,

Hi RPH,

I have checked the HJT log you have posted and it doesn't show any malicious entries. Normally, a malicious file would halt you from downloading updates for your AV protection. So for your case, it could be the program itself that is having some problems or the internet connection is not stable. What I recommend is to contact your AV provider so that they can check if there are settings that needs to be changed with your program or you may also try reinstalling your AV program for replacing any components that are not working properly.

Regards,

Interesting that he pointed out that Mcafee Phising Filter is not present as I just checked under add-ons and I see it is indeed no longer there. I remember that it was there quite a long time ago when I last checked....

Anyway, what now ?

RPH

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