×
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sajan826
Former Member
Message 1 of 3
‎09-11-2012 08:21 AM

Mcafee Total Protection - Activation issues

I recently installed Mcafee Total Protection 2012 (3 users) after unistalling Mcafee Total Protection 2011 on my Windows 7 laptop & Windoes XP laptop after activating on both I found out the Windows 7 laptop is still showing to Acivate within 15 days of installation and when I press the activate button on the program nothing happens whereas my online account shows both the laptops are activated till next year. This issue is only being faced on the pc with windows 7 & I tried using mcafee virtual technican but nothing happens, 6807 stand alone tool downloaded from mcafee website which after extracting only does is restarting my pc. Reinstalled the mcafee software on windows 7 laptop, Tried after  login using customer support  chat, email everything shows a white screen after selecting the option button and pressing next this is the last time I will use Mcafee as the customer support just doesn't work & even to get an email id is difficult, tried posting the same on mcafee facebook page as well. Help me resolve the issuse as soon as possible since I am entitled to a software that works not that makes me waste my  time & money on something crap.

Attached are the screen shots of the problemmcafee issu1.jpgmcafee issu2.jpgmcafee cust service.jpg

0 Kudos
Reply
2 Replies
exbrit
MVP
MVP
Message 2 of 3
‎09-11-2012 08:57 AM

Re: Mcafee Total Protection - Activation issues

If uninstalling always do it via Control Panel > Programs first and make sure you are still connected with the Internet as this will automatically decrement the account.

However you may have done that and for some reason it didn't work.

Customer Service can sort this out and for your region it is not the USA one you want.

http://service.mcafee.com/CustomerService.aspx?lc=2057&sg=CS&pt=1

If that page doesn't work for some reason please use another browser such as IE9 or FF15 set to default settings.

0 Kudos
Reply
karthiks
Former Member
Message 3 of 3
‎09-11-2012 12:24 PM

Re: Mcafee Total Protection - Activation issues

Hi sajan826,

I am here to help you out, I have checked your account and I found that you installed the McAfee from CD and it was activated in one Pc (Windows XP) without any issues but it was not activated in windows 7 machine. Please follow the below steps and your issue will be resolved . Thanks,

  • After logged in, click on products and subscriptions
  • Click on the Download button after checking the subscription
  • Follow the onscreen instructions
  • Complete the McAfee Installation

Here we are reinstalling the McAfee from McAfee website so no need to activate the McAfee.

0 Kudos
Reply
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community

* Important Terms and Offer Details:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer).
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.
  • Free Trial Terms: At the end of your trial period you will be charged $39.99 for the first term. After the first term, you will be automatically renewed at the renewal price (currently $124.99/yr). We will charge you 7-days before renewal. You can cancel at any time before you are charged. ​

 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
  • Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we’ll refund you the amount you paid for your current term subscription.  The refund does not apply to any damage or loss caused by a virus.  You are responsible for backing up your data to prevent data loss. See terms here: mcafee.com/pledge.
  • Safe Connect VPN:  You will receive free, unlimited access to our VPN wireless on supported devices. Users not on auto-renewal have access to 500 MB/month of bandwidth.

   ‡Additional Terms Specific to Identity Monitoring Service:

  • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee Total Protection and McAfee LiveSafe subscriptions with identity monitoring for up to 10 unique emails. Phone number monitoring is enabled upon activation of Automatic Renewal. Not all identity monitoring elements are available in all countries. See Product Terms of Service for more information. 
  • Your subscription is subject to our License Agreement and Privacy Notice. Product features may be added, changed or removed during the subscription term. Some features may require registration and a valid ID number to activate. See System Requirements for additional information.
  • While McAfee Identity Monitoring Service provides you tools and resources to protect yourself from identity theft, no identity can be completely secure.
  • US Only:
    Fair Credit Reporting Act: You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
  • Identity theft coverage is not available in New York due to regulatory requirements.


Corporate Headquarters
6220 America Center Drive
San Jose, CA 95002 USA

Products

McAfee® Total Protection
McAfee® Gamer Security
McAfee® Identity Monitoring Service
McAfee® Security Scan Plus
McAfee® WebAdvisor
McAfee® Techmaster Concierge
McAfee® Virus Removal Service

Resources

Antivirus
Free Downloads
Parental Controls
Malware
Firewall
 Blogs
Activate Retail Card
Threat Center
McAfee Enterprise

Support

Consumer Support
FAQs
Renewals
Support Community

About

About McAfee
Careers
Contact Us
Newsroom
Investors
Legal Terms
Your Privacy Choices
System Requirements
Sitemap

Copyright © 2022 McAfee, LLC
Copyright © 2022 McAfee, LLC