McAfee update causes blue screen crash?

[Peacekeeper]

That will do though those are my specs and EX_brits another mod. He has an alienware dell win 7 64 bit I have a custom built same setup but not Dell. What we do not have though is a dell supplied Mcafee  I don't suppose you ever looked at the version ie the affid id tells us where the version comes from. Did you get it via Dell?

I want to sort this out I chased through the mcsvhost and mcshield issues and they now have fixes these BSODS are my next issue to keep in front of Mcafee.

Message was edited by: Peacekeeper on 20/09/10 1:54:24 PM

[hannenberg]

I don't have the version, but it was pre-installed by dell on the machine.

[Peacekeeper]

Ok so was dell version I feel something clashing with dell drivers or installed software. Will discuss this a bit more tomorrow in our mod call

[ninthace]

I have just downloaded today's update (DAT 6111) onto a Toshiba Satellite running win7 64bit.  Upgrade was v slow to execute and asked for a restart.  Restart was followed by BSOD.  Tried again - same result.  Restarted in safe mode - opened McAfee - it launched but said real time scanning was disabled and wouldn't start it.  Shut down from safe mode - tried normal restart and system now appears to be working. It shakes ones confidence in the product.

I run a second system that uses XP system (belt and braces approach) and that is fine except that MVT insists mfevtps.exe is missing although I can find it in 2 locations other than where MVY expects it and the Task Manager says the program is running!

[Peacekeeper]

You have an amd cpu in the PC? If so known issue fix in beta testing now due for release Oct 1st week.

[AcerLP]

peacekeeper, I have an Acer notebook with an intel i3, running windows 7. I am using Mcafee security suite that was provided by Acer preinstalled trial software. I did buy the full version before the trial ended and it was running and updating fine until the Mcafee update on 9-14-2010.

Now I get the BSOD and the continual restarts as many have explained and was fortunate to be able to get to safe mode. I did the uninstall and reinstall several times as well as using the Mcafee removal tool. I have given up and installed another service and everything is fine now.

I was just wondering if Mcafee was working on a solution for other than Dell and AMD. It sounds like this is a widespread problem rather than just some driver conflicts by these two companies.

BTW, I did chat with Mcafee and did all of the suggested fixes. However none of them worked.

Thanks for any furthur info.

[Peacekeeper]

1st anyone with amd cpu and maybe toshiba PC/laptop the fix is due for release on australian server Thursday (could change). So when it comes it will be throttled so best way to get it is to uninstall and reinstall from the aussie server.

AcerLP that sounds the issue dell users are seeingI assume win 7 64 bit version?

Have you a wireless network card installed? If so what is the brand / chipset and driver version. The techs seem to have found something that they are getting stirred up over.

[ninthace]

No I running Windows 7 64bit Home Premium on an IntelCeleron CPU 900 @2.2 GHz with 3GB RAM, Mobile Intel 4 Series Express Chipset.  As I said, problem appears to have cleared by restart in safe mode.

[AcerLP]

You are correct peacekeeper, it is windows 7 64 bit version and it does have a wireless network card. Where can I go to  get the brand, chipset and driver version ? It will be later tonight or tomorrow before I will be able/home to get the info off my Acer laptop.

Thanks again for your help.

Message was edited by: AcerLP on 9/20/10 4:56:25 PM CDT

[Peacekeeper]

The card should be detailed in your PC specs the driver in control panel /system/ device manager.

By logging onto dell site and filling in your system number (on back) you can read the specs and what installed as well.

Please I did this up as I want to gather what wireless card data I can of users having BSODs.

Message was edited by: Peacekeeper on 22/09/10 2:20:03 PM