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Peacekeeper
MVP
MVP
Message 111 of 115
‎12-10-2010 05:34 PM

Re: McAfee update causes blue screen crash?

Your adapters are different to those causing the issue (atheros drivers) what I need re BSOD is error number , top comment ie IRQ less than etc and if it points to some file. These can be read off the BSOD if you set the PC to stop on bsod as per

https://community.mcafee.com/docs/DOC-1795

Of course if you have not it installed that is a problem to get these. Any chance of reinstall removing the current AV fully and reinstalling?

Message was edited by: Peacekeeper on 11/12/10 11:36:22 AM
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attmcafee
Former Member
Message 112 of 115
‎02-26-2011 02:45 PM

McAfee update causes blue screen crash?

I'm using The AT&T Mcafee Security and after the upgrade this morning I keep having problem with start up due to Blue Screen crash.  I uninstalled the upgrade Mcafee version 10.5.227 and then re-installed it but I'm still having problem.  Help please!  Thanks

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Peacekeeper
MVP
MVP
Message 113 of 115
‎02-26-2011 06:29 PM

McAfee update causes blue screen crash?

That is an old version 2009 of Mcafee. Your isp partner is lagging a bit. Your OS is win 7 64bit is it?

Steps to check Version of network Adaptor:

·        Open Device manager

·        Right click on Computer

·        click on manage

·        In the left hand panel click on Device Manager

·        Right click on network adaptor

·        Click on property

·        Make sure if its WLAN Atheros driver Version 8.0.0.238

·        If not update the driver and make sure we get the latest.

·        If it’s not getting update check with OEM Website (systemmanufacture) or call your System vendor to get it updated.

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sandralewis1
Contributor
Message 114 of 115
‎04-28-2018 10:53 AM

Re: McAfee update causes blue screen crash?

This is still occuring with W10 and the MCafee Plus +,  each update, no matter what I set it to run, it runs daily and if I do manually reboot myself it will crash again showing the recovery screen, this is April 2018.  I know when they upgrade my version to Total protection version, which naturally is more expensive and more controlling, the reboot issue does not exist, they are still yet to repair the issue with McAfee Plus.

Obvious what the problem is. 

Rainbow

Alexandria, La.

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sandralewis1
Contributor
Message 115 of 115
‎04-28-2018 10:56 AM

Re: McAfee update causes blue screen crash?

Re: McAfee update causes blue screen crash?

This is still occuring with W10 and the MCafee Plus +,  each update, no matter what I set it to run, it runs daily and if I do manually reboot myself it will crash again showing the recovery screen, this is April 2018.  I know when they upgrade my version to Total protection version, which naturally is more expensive and more controlling, the reboot issue does not exist, they are still yet to repair the issue with McAfee Plus.

Obvious what the problem is. 

Rainbow

Alexandria, La.

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