McAfee update causes blue screen crash?

[Leif]

OK. Tried to update the drivers for the wireless card. That also ended in BSOD.

So i tried to be patient to see if McAfee would solve the problem.

But now i have gotten tired of having a antivirus program nagging me for permission to update and crash my computer. So i saw no other option then to uninstalled McAfee and chose to install another product.

[Peacekeeper]

Way to be sure update drivers after removal then reinstall. Should work that way.

[River100]

I had the same problem and fixed it and hope it works for you all, I have a Dell XPS Desktop 8100 with windows 7 home premium 64 bit okay, see i have this atheros driver called DW 1525 you have to disable it in safe mode in device manager, just type device manager in the search box, then network adaptors. It should be the second one disable it and your computer should be able to boot normally. Then you would have to enable your ethernet internet port and get a especific update for the driver, search dell's website or search in your computer typing update in the search box sorry I don't remember exactly were I found it. After you get this update your computer should be able to work normally wirelessly and you can disconnect from the ethernet cable you were previously using good luck and hope this works!!

My computer got a werid blue screen when i tried to boot it normally, like a lot of colors fuzzing the screen only when i tried to boot it in safe mode with networking i got the original BSOD tell me if it doesn't work i'll try to help in any way I can!!

Message was edited by: River100 on 10/18/10 10:52:52 PM CDT

[RobertJ]

I am mad.  It took me weeks to figure out that my McAfee software is what was causing my computer to not boot up.  After trying several times to uninstall and reinstall McAfee on my own, I spent about 2.5 hours over two evenings with McAfee representatives remotely taking control over my PC to try and resolve the issue and they did not succeed.  One of the items they tried was to install the security update to my wireless card.  I finally gave up and just installed a free anti-virus software that runs perfectly on my PC.

My objective today was just to take a principled stand and get a refund.  McAfee told me I had to ask Dell for a refund since I bought the software through them.  I spoke with 5 different Dell reps.  The "customer service" and "technical support" teams just kept transferring me back and forth to each other.  Twice my call was dropped during the transfer.  I gave up my attempt to get a refund after I was dropped the second time.  Since there are so many of us with this problem you would think that getting a refund would be easier.

Aren't there any good class action lawsuit attorneys out there looking for lead plaintiff volunteers?

[Aldrin]

Hey RobertJ,

Do you have any Service Request No# from McAfee - if Yes then please provide me that, so we shall look into it in order to try and fix your issue !

[RobertJ]

Aldrin,

The first time that I allowed McAfee to take control of my computer to fix the issue was ticket 484570-576839719.  Anish made several changes to my Internet settings.  He then left me to attempt to finish the installation because he assume it would work, but it did not.  The next day I spent another 1.5 hours with McAfee support.  Part of this time they took control of my computer and installed a security update related to my wireless card.  This representative stayed with me and we thought that it was going work, but when my computer suddenly crashed we lost our connection.  Our connection was lost before I was given this second service request number.  I am not willing to spend any more time resolving the issue as I now believe that there are free alternatives to McAfee that are also more effective.

[rowan371]

Hello Its now December 2010. I have been having the blue screen crash probelm for a few months and keep using system, restore ( maybe a dozen times in the last 3 months) .  I am pleased to see I am not alone. I have uninstalled McAphee and reinstalled it twice.  But stil lhave the probelm. I have a new Dell desktop on Windows 7. is there yet a fix to this problem . I am not a particualry technial PC user. and am new to this site.

[Peacekeeper]

This issue seemed to be solved. If yours same issue updating the wireless and network drivers to the latest version should fix this issue. All depends on your BSOD type.

Try this and post your version numbers and build of the Mcafee Security Centre, VS and firewall

[gzilla]

I don't think the problem is fixed.

[rowan371]

I have updated the drivers other than one which will not update:- The Microsoft Virtual WiFi miniport adapter.

I have tried to disable it but when I reboot it comes back.

I am sorry I do not know what you mean by BDOS type. How I can I find this.

I get the following error meesage from the bluescreen dump

   

For the moment I have uninstalled McAfee and am using AVAST. but would prefer to use McAfee becasue it has more functionality. Without McAfee there is no problem- so far. Is it a McAfee problem or a Dell problem?

Thanks