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Message 1 of 5

McAfee seems to have quarantined an infected file from the OS

While browsing the web, I was warned that a virus of the Artemis group may have infected my computer. I immediately scanned my computer and McAfee quarantined a file. Since then I cannot open any new programs from the desktop. Including  Internet explorer,MSWord, Task Manager and even the McAfee icon won't open the program. That is why I think the infected file is part of the operating system. So long as I keep a browser open, I can open mmore windows. If I open an attachment in word, word will open correctly. I can't even open my display controls to change my screensaver settings. I tried to search for files modified today and found that a file of the BUP type was modified today.

I was online with McAfee (in India, I think) and when he took over my computer he was unable to offer a solution other that pay $89 for another team to go through my computer.

Any ideas how to identify and restore the infected program so my comuter can work again.

4 Replies
Former Member
Message 2 of 5

Re: McAfee seems to have quarantined an infected file from the OS

Hi Lifebee,

Mcafee virus scan would quarantine only suspected files and neutralize them so that they do not cause any harm for the computer and wont delete any operating system files. This non responsive nature of the programs could be due to a spyware .

Please let me know the following details so that we could proceed accordingly,

What is the computer’s operating system ?
Open security center and let me know whether it states Am I protected YES or Your computer is secure ?

Dinesh K

Former Member
Message 3 of 5

Re: McAfee seems to have quarantined an infected file from the OS

You have a hijack trojan in your computer, sounds like it is sysguard,

Go to win explorer, documents and settings, user name, local settings, application data and look for sysguard,exe

Also try malwarebites, it is a free program that removes most trojans from computer, I just removed that virus from my computer last night, McAfee did not even detect it

Here is a link for the download:

Good luck!

Former Member
Message 4 of 5

Re: McAfee seems to have quarantined an infected file from the OS

I have a similar problem. This morning I had a whole bunch of messages from Windows secuirty center about a Trojan. I scanned my laptop with McAfee. It quarrantined a Trojon called Artemis. Now I cannot open my email from the Task bar. Every time I open IE or anything at all, a Window pops up for file type association. My touchpad work properly and half the icons in my icon tray are gone.

Message 5 of 5

Re: McAfee seems to have quarantined an infected file from the OS

I tried that but after the download I get the same window wanting to know what program do I want to use to open the .exe file

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