McAfee antivirus plus won't update

[tonks_89]

Hello, can someone help me to fix this. I have antivirus plus, theres big red flag that says your computers at risk, on home page it says that updates are available in red, when I click to update it says that its running but the percentage of the update is always zero and it over like in five sec. I tried McAfee technical support but i wont open.

Can someone help?

[k3tg]

What type of operating system in your computer?

How much available ram?

What type of internet connection?

Did you previously have any security software installed?

Did you purchase your software directly from McAfee or is it from a third party such as Dell, Verizon, AOL?

Can you post any screenshots?

[tonks_89]

Thank you for answering,

Operating system is Windows 7 with 4 GB RAM, internet connection is wireless. I had this laptop for two years and McAfee is my first security software I never had this problem before. I got bought it from McAfee website.

[Dinz]

Hi tonkd_89,

• Please make sure that you do not have any other security software/virus scanner installed – If yes, please uninstall the conflicting program from add/remove programs
• Then, its sub folders (remnants) from C:\program files  & common files.
• Run McAfee virtual technician from http://mvt.mcafee.com and post back the status and your session id from MVT .

Regards,

[tonks_89]

Hi,

I don't have other security software and I already tried virtual technician and it says: Unable to get data from server. I tried it a few times but always says the same.

[tgellatly]

I have the exact same problem except on a desktop with no other security software connected. When I run the update check however it goes green and says my system is up to date but about 30 minute slater I get another flag saying I need to check for updates and the virtual Technician software says the same thing, can't reach application server.

any help much appreciated

T

[Dinz]

Please click on this link http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT and get connected to our technicians and they would diagnose the issue with the update and help you get it fixed.

Thanks,