Recently bought online. If there's a zero star I'll give this product a Big ZERO. I have uninstalled and installed but having same problem. Mcfee Help support poor/useless blaming my browser for the repeated hacking and virus intrusion+++. Used virtual technician made my pc more unstable. My computer was totally unstable, NOT TOTALLY PROTECTED, frustratingly frozen screen++, very slow throughout after downloading this antivirus. Waste of money, Refused to refund my money when only used for less than a month. Now my pc is faster, smoothly and safely working on Norton. I shouldn't have tried mcfee. I have always been with Norton. Never again
I have to update my original solution. I thought that just disabling real time would fix the issue but it didn't. I, like others, had to deinstall the whole suite. Everything seems to be working fine. I'll put another update in in about a week (that would be about 4 times longer than it ever worked correctly) or earlier if the problem reoccurs.
Ironic that you mention Norton. Their 5 device best package is offered today only for $60. A rebate for $60 makes it free. At NewEgg.
boos wrote:
Recently bought online. If there's a zero star I'll give this product a Big ZERO. I have uninstalled and installed but having same problem. Mcfee Help support poor/useless blaming my browser for the repeated hacking and virus intrusion+++. Used virtual technician made my pc more unstable. My computer was totally unstable, NOT TOTALLY PROTECTED, frustratingly frozen screen++, very slow throughout after downloading this antivirus. Waste of money, Refused to refund my money when only used for less than a month. Now my pc is faster, smoothly and safely working on Norton. I shouldn't have tried mcfee. I have always been with Norton. Never again
I suspect something was radically wrong to start with as the Virtual Technician is a lightweight piece of software. Technical Support for all McAfee products is free of charge and top-notch IMHO. If at first they don't solve the problem one can escalate the issue to a higher tier and it's all free of charge.
McAfee also have 100% satisfaction or money-back guarantee. If a refund was refused I suspect something stood in the way such as, for instance, maybe you bought it through a 3rd party reseller?
Whatever the case Customer Service is free by phone or online chat (as is Technical Support. Note: Refunds will not be processed via email support.
Don't think it should be necessary for new reports of this problem to get it elevated to a higher tier. This is a big problem with McAfee. Any call on this subject should be acknowledged as a known problem that is being handled at the highest level. Those calling should be assured that they will be contacted as soon as a solution is reached. An offer for a refund could be offered during these conversations.
Representatives treating this problem like they are unaware of it will only cause a huge PR problem for McAfee. Putting users through different paths to find a problem that is known is only a stalling effort and costly in time and effort for both your techs and the clients.
I might add also, I understand your frustration and your input is invaluable/encouraged. Having said this, this is a 'Peer to Peer' Community to discuss issues with McAfee products. Please refrain from discussing (Norton) products, as you can create a discussions in a Norton Forum.
I ask you this with all respect...
Also I may add that one can always seek assistance through this channel:
Thank you
CD.
Went to the link provided. This is the message at the top -
Urgent Announcement: Our support is experiencing extended wait times. We apologize for this inconvenience and will restore services as soon as possible |
Wonder why the call center is so busy?
Still hoping for a resolution to this problem. Also hoping we get a daily update on the status of the fix.
Thank you
Jim
I actually brought this (Warning) up on the next Conference Call. There is no need to think that there is an extended *Wait time*. And the (Warning) is certainly nothing related to this issue. My last attempt to reach TS, took no less than 2 minutes.
FYI
2.MarkR/DougK Consumer Support Link still displaying long wait times? CD
Urgent Announcement:
Our support is experiencing extended wait times. We apologize for this inconvenience and will restore services as soon as possible.
There was a Typhoon and inclement weather that initiated the warning at one time, in the India geographical location.
Also you can be self-assured that we indeed keep you/everyone updated, period.
Did you attempt to *Escalate* to the Highest Level Possible?
No. My reason being a very bad interface with CS about 5 years ago. The reps were always quite nice and appeared to make every effort to help. Including accessing my PC and analyzing and make changes to attempt to remove a known virus. End the end, my PC was corrupted to a state where it was no longer usable. Results matter and they were unable to help in the end.
Sorry to sound so negative. I actually have faith that a fix will be found. But I prefer to use Defender until the solution is determined. I only post here now when new info comes to my attention or I get a reply here that expects a reply. I still have the 10 months on my subscription and plan to use McAfee on my 3 systems when the fix is available. Should the TP SW operate smoothly the rest of the year, I will re-subscribe.
Jim
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