McAfee TP won't activate

[motherfirefly]

Hello.

I had McAfee preinstalled on my PC when I purchased it from Dell.  It expired so I bought a CD with 3 x licences.  One of these licensed has been successfully installed on another lap top.  However on my PC the software installs but when I click on the activate option nothing happens. 

If I uninstalled the software and reinstalled again off the CD would I lose the subscription?  I am reluctant to do this until I know I am not wasting one of the licences.

I have been in e-mail correspondence with McAfee and not got anything sorted even though there were lots of suggestion.  I then tried the online chat.  After discussion it was suggested I needed to talk to technical support rather than customer service and my chat was transferred.  The chat ended and the box closed and nothing.... I retried the chat route a further 4 times and the same thing kept happening.  I have given up and tried this.

Any suggestions/help would be very much appreciated.

Thank you

[Peacekeeper · Accepted solution]

Uninstall from your 2nd pc via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Reboot and open your account you will see a subscription with 1 licence of 3 used click on download and it should work.

Your account is found this way

You will not waste a licence Tech support can fix it if you make a mess.

If you have more problems post back

[Dinz]

Hello there,

That’s right , Deactivating the unused licensed free up the license quantity so that you could use it on  a different PC. Please let us know if you were able to get your issue resolved if not kindly get back to us with the status and we would help you proceed with it.

Thread moved to Home general Discussion

Regards,

[motherfirefly]

That worked a treat.

Thank you very much Peacekeeper.

[Peacekeeper]

No problem glad I could help