McAfee Service Host has stopped working

[thecreator]

Peacekeeper wrote:
But do you have IE installed? 

Hi Peacekeeper,

The error message popped up after clicking to allow a program that changed access to the Internet.

Here is a picture of the error box. I bug reported it.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  2011-11-27
Time:  12:25:23 AM
User:  N/A
Computer: LIVINGROOM
Description:
Faulting application McSvHost.exe, version 2.0.230.0, faulting module HWAPI.dll, version 12.0.129.0, fault address 0x000192ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date:  2011-11-27
Time:  12:28:15 AM
User:  N/A
Computer: LIVINGROOM
Description:
Fault bucket 1981948123.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

[sagalout]

I have had the same problem for a couple of weeks on two separate PCs. One runs XP/SP2 and the other XP/SP3. I can't identify an activity which triggers the error - occurrences are typically several hours apart.

[thecreator]

sagalout wrote:
I have had the same problem for a couple of weeks on two separate PCs. One runs XP/SP2 and the other XP/SP3. I can't identify an activity which triggers the error - occurrences are typically several hours apart.

Hi sagalout,

     I don't think that McAfee supports X"'s Service Pack 2 any longer on Windows XP Home or Professional Editions.

[exbrit]

@sagalout,

thecreator is correct, SP2 is no longer supported.   There's help with installing SP3 here:  https://community.mcafee.com/thread/2007

There are so many possible causes for this service host issue that it's probably best to open a case with Technical Support if it becomes a nuisance, they are free via phone now, as well as online chat.   But you must update to SP3 first.

As of July 13, 2010 anyone without SP3  no longer receives updates from Microsoft.  See this document for more information.

That's if the various suggestions in this thread don't help you of course.

.

Message was edited by: Ex_Brit on 27/11/11 6:01:44 EST PM

[Peacekeeper]

All Ok asked before but can you confirm you have no zumo or Hp cloud software installed. Also Mcafee needs someone to get logs from . They will not access private info on your PC and this log getting is essential to nut out this issue.

Post back if you are willing to help out

[cattleprod]

What exactly does sending a log entail, what needs to be done?

[Peacekeeper]

one can run it yourself but best that tech do it. Can you allow him to contact you?

[chrisbtnetpro]

I am having the same issue on a Windows XP SP3 Dell Laptop which is fully up to date.  It has the latest IE on it (though I don't use it) and Firefox 8.0 (up to date also).  I should mention I am running BT Netprotect Plus software which is Mcafee under a different badge.

I boot up the laptop and leave it, i.e do nothing to it, and after a while an application error occurs.  It has an event log entry too:

Faulting application McSvHost.exe, version 2.0.230.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00011780.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Version details are:

Mcafee Security Center:

Version: 11.0

Build: 11.0.623

Affld: 691

Mcafee VirusScan:

Version: 15.0

Build: 15.0.294

DAT Version: 6545

Boot DAT Version: 6538.0000

Engine Version: 5400.1158

Mcafee Personal Firewall:

Version: 12.0

Build: 12.0.345

Mcafee SiteAdvisor:

Version: 3.4

Build: 3.4.0.143

Affld: 691

Mcafee Parental Controls:

Version: 13.0

Build: 13.0.286

Mcafee QuickClean and Shredder:

Version: 11.0

Build: 11.0.393

[jimrockford]

I have the same issue: McAfee Service Host has encountered a problem and must close.  Is there a way to fix this?

[thecreator]

jimrockford wrote:
I have the same issue: McAfee Service Host has encountered a problem and must close.  Is there a way to fix this? 

Hi jimrockford,

Save the dump as above and contact Technician Support. Also include what you were doing when it appears.

It appears randomly.