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mattl
Contributor
Message 1 of 3

Lost previous Vault and files after upgrading

I recently purchased/upgraded to McAfee All Access because my old subscription was about to expire.  I had a vault file in My Documents and after installing on my pc with Windows 10 the old vault no longer exists and by choosing McAfee Vaults, it just created a new vault.  How do I get my old vault/files? I did not see any warning messages that all would be lost. Thanks.

2 Replies
Peacekeeper
Message 2 of 3

Re: Lost previous Vault and files after upgrading

Best you call support in your country they can advise you as we mods do not use the option.

Support

anshar
Former Member
Message 3 of 3

Re: Lost previous Vault and files after upgrading

I was having the same issue and found this helpful support

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