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Lost previous Vault and files after upgrading

I recently purchased/upgraded to McAfee All Access because my old subscription was about to expire.  I had a vault file in My Documents and after installing on my pc with Windows 10 the old vault no longer exists and by choosing McAfee Vaults, it just created a new vault.  How do I get my old vault/files? I did not see any warning messages that all would be lost. Thanks.

2 Replies

Re: Lost previous Vault and files after upgrading

Best you call support in your country they can advise you as we mods do not use the option.


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Re: Lost previous Vault and files after upgrading

I was having the same issue and found this helpful support

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