Have you tried all the options as shown in the attached picture?
If that doesn't work you will have to contact Customer Service (not Technical Support) as they deal will all that sort of thing. You can use online Chat. Just go via the McAfee Support link above. If there isn't a link for your country then choose the nearest one that speaks a language you understand.
Always backup your personal files at regular intervals to avoid situations such as this.
I moved this to its own thread as the case is different from the one you posted to.
Customer Service is who you need.