After months of poor service from McAfee, i received this message.
"We will now be closing your case because we have not received a response...."
But I was never contacted. I went through the bother of initiating a chat, and the help desk tech quoted a date on which McAfee apparently tried to contact me, but there is zero record of a missed call. It's looking a lot like a lie from someone who would rather not do their job.
The help desk tech promised to get someone to email me with the details, but this hasn't happened.
1) Why are the communications so poor?
2) How about some recompense for the time spent wasted following up such careless communications?
Greetings from McAfee.
Sorry for the inconvenience caused.
We will have this checked with the concern team who handled your case and will reach back to you.
To be clear, if McAfee can't demonstrate exactly when they genuinely tried to contact me then closing a job because "no response received" is a filthy lie.
At this stage, recompense for time wasted is the only fair option.
Anyway, lets see when i get my response.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: