Jobs showing as resolved when its not

[DannyCh]

After months of poor service from McAfee, i received this message.

"We will now be closing your case because we have not received a response...."

But I was never contacted. I went through the bother of initiating a chat, and the help desk tech quoted a date on which McAfee apparently tried to contact me, but there is zero record of a missed call. It's looking a lot like a lie from someone who would rather not do their job.

The help desk tech promised to get someone to email me with the details, but this hasn't happened.

So?

1) Why are the communications so poor?

2) How about some recompense for the time spent wasted following up such careless communications?

[Venkat_YM]

Hi @DannyCh 

Greetings from McAfee.

Sorry for the inconvenience caused.

We will have this checked with the concern team who handled your case and will reach back to you.

Regards,
Venkat

[DannyCh]

Thanks @Venkat_YM 

To be clear, if McAfee can't demonstrate exactly when they genuinely tried to contact me then closing a job because "no response received" is a filthy lie.

At this stage, recompense for time wasted is the only fair option.

Anyway, lets see when i get my response.

[DannyCh]

Hi @Venkat_YM 

When exactly do you think I'll get a response?

Thanks

Daniel

[DannyCh]

Hi @Venkat_YM 

When I was on the chat that preceded this post I was promised 24-48 hours. We are hilariously past that now.

When do you think I'll get a response?

[DannyCh]

@Venkat_YM 

When do you think I'll get a reply?

[DannyCh]

Hey @Venkat_YM 

You said the team would get in touch with me, and it hasn't happened.

When do you think they will get in touch?

[DannyCh]

Hi @Venkat_YM 

Still waiting on the reply you promised.

[DannyCh]

@Venkat_YM 

It's not looking good so far.

When do you think I'll get the reply? 

[Venkat_YM]

Hi @DannyCh 

Sorry for the delay response.

We will have this checked with the concern team and will let you know on the same.

Regards,
Venkat