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torrmkr
Former Member
Message 11 of 29

Re: Issues during reinstallation on a recently formatted system

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Hi , I've sent you the files on private email.

I'm using a new Lenovo X1 Carbon with Windows 7 Pro 64 bit.

Regards,

  P.

shilin
Former Member
Message 12 of 29

Re: Issues during reinstallation on a recently formatted system

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Thanks for the mail Pietro. I hope I will have an answer soon..

Thanks for your patience.

shilin
Former Member
Message 13 of 29

Re: Issues during reinstallation on a recently formatted system

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Hello Pietro,

Mean while we come up with a tool to trouble shoot your issue, would you mind download and install the MEI driver version 8.0? (Intel Management Engine Interface 8.0).

You should be able to download it from the Lenovo website. We suspect the issue could have happen because of some incompatibility with MEI version 9.0 and your chip set.

Please do let me know the result and the logs.

This FAQ might help you to find MEI driver for your device.

http://service.mcafee.com/faqdocument.aspx?id=TS101422&cid=123411&lang=en_US

torrmkr
Former Member
Message 14 of 29

Re: Issues during reinstallation on a recently formatted system

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Hi Shilin,

I've uninstalled the version 9 of the driver, I've rebooted the system, I've installed the version 8.0, I've rebooted the system but I still have the same issues.

I've sent you privately a mail with the new log files and new registry export.

Regards,

  P.

shilin
Former Member
Message 15 of 29

Re: Issues during reinstallation on a recently formatted system

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Thanks Pietro.

This will help our further analysis. I shall get back to you soon with more details.

I have not receieved the private message yet, can you resend it?

on 1/7/13 1:05:50 PM IST
torrmkr
Former Member
Message 16 of 29

Re: Issues during reinstallation on a recently formatted system

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I've resent mail through gmail.com

Regards,

   P.

shilin
Former Member
Message 17 of 29

Re: Issues during reinstallation on a recently formatted system

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Hi Pietro,

Any progress in your system? We are almost ready with the trouble shooting tool. I hope I should be able share the tool tomorrow and this will help us in our investigation.

torrmkr
Former Member
Message 18 of 29

Re: Issues during reinstallation on a recently formatted system

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HI, at the moment no progress.

When I try to register my PC it always says that is already registered and although I authenticate succesfully on the login form it fails with Red Error.

Your support team tried to to do the same actions and they failed too.

Please help me.

Regards,

  P.

torrmkr
Former Member
Message 19 of 29

Re: Issues during reinstallation on a recently formatted system

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Hi, is there any update please ?

I'm still waiting your intervention.

Regards,

  P.

torrmkr
Former Member
Message 20 of 29

Re: Issues during reinstallation on a recently formatted system

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Hello,

do you have any update please ?

No news at the moment.

Regards,

  P.

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