×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rockford2000
Former Member
Message 1 of 4

Internet Security White Screen

I have seen similar posts, but am unsure as to whether this is the same problem and I do not want to perform the wrong procedure. 

I am running Internet Security 2010 on 3 machines.  Installed about a year ago.  No problems noted until a couple of weeks ago.  The problem machine is running Windows 7, 64 bit, 6.1.7600.  Browser is IE 9, 9.0.8112.16421, update version: RTM KB982861.

Whenever I try to launch Internet Security from the task bar, nothing happens.  Double clicking on the desktop icon brings up a blank white rectangle about the size and position of the expected application window.  Moving the pointer around the rectangle does nothing.  The Mcafee icon appears in the application bar.  I can right click on the icon and close the white rectangle.

Looking the the Task Manager, I see that mcagent.exe is running, consuming about 2356K of memory.  Bringing up the blank white rectangle increases the memory used to 5684K. These numbers vary.

I first noticed this a week or two ago.  I used System Restore to go back to a point previous to a shown Mcafee update.  The application then launched normally.  The white rectangle showed back up sometime since, noticed yesterday.  Per one of the posts, yesterday I downloaded and ran ARO 2011.  I also reset IE 9.  No noticeable affect on the white rectangle.

Two questions.  First the obvious one is how to resolve the problem?  I cannot monitior the antivirus or run scans.  Second, am I protected in the meantime?

W Ford

3 Replies
Dinz
Former Member
Message 2 of 4

Re: Internet Security White Screen

Hi Wford,

Could you please run McAfee virtual technician from here : http://mvt.mcafee.com and let us know if it reports any missing files and its session id

Regards,

rockford2000
Former Member
Message 3 of 4

Re: Internet Security White Screen

Thanks for the contact.  I have previously had a telephone session with a McAfee Tech and solved the problem.

Dinz
Former Member
Message 4 of 4

Re: Internet Security White Screen

You are welcome

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community