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barin691
Contributor
Message 1 of 2

Internet Security Suite removal please help?

I have tried every trick so far I can find online for removing McAfee products and I still can't get this virus off my grandparents computer. The PC is running windows 7, with MA Internet Security Suite installed. If I go the standard uninstall route, when the pop up comes to start uninstalling it says "Navigation failed, try refreshing the page" and does absolutely nothing and won't refresh. It's like it can't access an uninstall webpage which makes no sense why it would need that. I tried the McAfee removal tool but after entering the captcha, it says it couldn't verify it because of a hardware or software change?? Why do I even need to verify for uninstalling???

1 Reply
krishna55
Moderator
Moderator
Message 2 of 2

Re: Internet Security Suite removal please help?

Hello @barin691,

Greetings from McAfee,

We are very sorry for the inconvenience caused.

We suggest you access the link below which has information on how you can remove McAfee products from a Windows PC

How to remove McAfee products from a Windows PC

For additional support  contact our support team using the link below.

McAfee Chat support 

Thanks,

Krishnamanikandan KS

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