Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

Internet Security Suite removal please help?

I have tried every trick so far I can find online for removing McAfee products and I still can't get this virus off my grandparents computer. The PC is running windows 7, with MA Internet Security Suite installed. If I go the standard uninstall route, when the pop up comes to start uninstalling it says "Navigation failed, try refreshing the page" and does absolutely nothing and won't refresh. It's like it can't access an uninstall webpage which makes no sense why it would need that. I tried the McAfee removal tool but after entering the captcha, it says it couldn't verify it because of a hardware or software change?? Why do I even need to verify for uninstalling???

1 Reply
Message 2 of 2

Re: Internet Security Suite removal please help?

Hello @barin691,

Greetings from McAfee,

We are very sorry for the inconvenience caused.

We suggest you access the link below which has information on how you can remove McAfee products from a Windows PC

How to remove McAfee products from a Windows PC

For additional support  contact our support team using the link below.

McAfee Chat support 


Krishnamanikandan KS

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community