Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 2

Intel (R) AT supported system lock due to : disable timer expired

Howdy all!

I bought a Vaio ultrabook about a month ago on a trip to the US which worked fine until a couple of days ago.

Computer will now refuse to boot into windows showing the following error message :

Intel (R) AT supported system lock due to : Disable Timer Expired

Options are :

1 - User Password

2 - Server Token Password

For Help, contact http://service.mcafee.com

Platform ID : 00000FEE

Intel(R) AT Service Provider ID 5,000

Like the error says, I tried contacting mcafee's livechat but they seem to be rather clueless about this issue.

Reading on the internet, it seems that this is because Intel's Anti Theft system kicked in however this is not the case, as I can provide proof of purchase of my computer bought in J&R (retailer in the US)

Anyone knows what to do with this error? I am rather angry that I can't access my computer because of some mcafee/intel error.

Thanks for reading!

1 Reply
Message 2 of 2

Re: Intel (R) AT supported system lock due to : disable timer expired

Best keep all these in the same thread. Locking this 1. Karthiks will get this sorted out for you all.


Message was edited by: Peacekeeper on 29/11/12 7:35:16 PM
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community