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itsecman
Contributor II
Message 1 of 2
‎10-10-2017 11:27 AM

Installation of Total Protection freezes at 33%

Hi,

I saw an offer on the McAfee UK site for Total Protection and as my Internet Security subscription was due for renewal, decided to change. Having gone through the purchase process I clicked on the download link in the email and ran the install software, but it stops at 33% everytime I run it.

Does anyone have any ideas as to what may be wrong here. I tried installing in safe mode, but it needs a Network connection. I also still have Internet Security Installed and am loathe to remove it whilst connected just in case the install still fails and I left without Anti-virus.

I did download the software again, but this time the file that was downloaded was less that a third of the size of the original one.I haven't tried installing this as yet.

Many Thanks

DC

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catdaddy
MVP
MVP
Message 2 of 2
‎10-10-2017 12:51 PM

Re: Installation of Total Protection freezes at 33%

In order to properly Download and Install your (New) Software. You must remove your existing Software that has expired first from your Control Panel/Programs and Features/Restart. Then  follow up with the MCPR

tool to remove any remnants.

Then of course go to your account and follow instructions.

Cliff
McAfee Volunteer
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